Kigali Rentals Rwanda Kigali

Kigali Serena Hotel | Hotel in Kigali

| 9.2 (135 Reviews) |  1 Bathroom
Kigali Hotel | Kigali Serena Hotel

Hotel in Kigali

luxury hotel with free parking connected to the convention center in kigali
along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
housekeeping is not available
kigali serena hotel offers 148 air-conditioned accommodations with minibars and safes Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

this kigali hotel provides complimentary wireless internet access Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.


an outdoor pool and a children's pool are on site Other recreational amenities include a sauna and a fitness center..

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Boulevard De La Revolution, Kigali, 250, Rwanda

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Shampoo
  • Bidet
  • Shower/tub combination
  • Towels
  • Bathrobes
  • Soap
  • Toilet paper
  • Hair dryer
Bedroom
  • Bed sheets
  • Air conditioning
  • Blackout drapes/curtains
  • Laptop-friendly workspace
  • Soundproofing
  • Slippers
  • Desk
  • Iron/ironing board
  • Electrical adapters/chargers
  • Safe
  • Phone
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service
  • 1 poolside bar and 1 bar
  • Electric kettle
  • Minibar
Parking
  • Airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Elevator
  • In-room accessibility
  • Low-height counter and sink
  • Visual alarms in hallways
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Bathroom emergency pull cord
  • Wheelchair-accessible registration desk
  • Thin carpet in room
  • Raised toilet seat
Activities
  • Sauna
  • Children's pool
  • Steam room
  • Fitness center
  • Outdoor pool
  • Spa services
Entertainment
  • 42-inch TV
  • Satellite channels
General
  • 24-hour business center
  • Meeting rooms
  • Gift shop/newsstand
  • Front-desk safe
  • Banquet hall
  • Elevator
  • Swahili
  • French
  • English
  • Smoke-free property
Guest Services
  • Soundproofed rooms
  • Children's pool
  • Snack bar/deli
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Hair salon
  • Multilingual staff
  • Wedding services
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Garden
Spa
  • Manicures and pedicures
  • Body wraps
  • Facials
  • Massage - Swedish
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Aromatherapy
  • Massage - hot stone
  • Body treatments
  • Reflexology
  • Body scrubs
  • 2 treatment rooms
  • Couples treatment room(s)

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before 11 am express check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for rwf 150.0 per day.
Payment Policy
Airport shuttle fee: rwf 35 per person (one-way) airport shuttle fee per child: rwf 18 (one-way), (from 4 to 12 years old) rollaway bed fee: rwf 150.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number a505/06 safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Yakup
Mar 16, 2025 05:14:17 PM
Review Score:   4
Summary: This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
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Room Arrangement

Room Info Facilities
Superior Room
Room Size: 323 square feet m2
1 King Bed
2 Twin Beds
Superior Room

General

Number of living rooms 0, Number of bedrooms - 0, Coffee/tea maker, Square feet - 323, Number of bathrooms - 1, Square meters - 30, No rollaway/extra beds, No cribs (infant beds), Ping - 9.08, Balcony, Bed count minimum 1, City view, Bed count maximum 2
Deluxe Room
Room Size: 323 square feet m2
1 King Bed
2 Twin Beds
Deluxe Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 30, Number of bedrooms - 0, Ping - 9.08, Coffee/tea maker, Square feet - 323, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1, Free cribs/infant beds
Standard Room
Room Size: 269 square feet m2
1 Queen Bed
2 Twin Beds
Standard Room

General

Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Low-height desk, Coffee/tea maker, Square meters - 25, Wheelchair accessible, Lowered locks/deadbolt, Number of bathrooms - 1, Free cribs/infant beds, No rollaway/extra beds, Low-height bed, Ping - 7.56, Bed count minimum 1, City view, Bed count maximum 2
Executive Suite
Room Size: 753 square feet m2
1 King Bed
Executive Suite

General

Square feet - 753, Number of bedrooms - 1, Coffee/tea maker, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Ping - 21, No rollaway/extra beds, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite
Room Size: 431 square feet m2
1 King Bed
Junior Suite

General

Number of living rooms 0, Number of bedrooms - 1, Ping - 12, Wheelchair accessible, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, No rollaway/extra beds, Courtyard view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Kigali Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Kigali Serena Hotel have a swimming pool?

Yes, this Kigali Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kigali Serena Hotel?

Best-rates for the Kigali Serena Hotel starts from $191 per night with includes Air Conditioner, Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Spa, Toiletries, Parking, Pool, Security/Safety, Bedding/Linens, Restaurant, Bar, Kitchen, Guest Services, Child Friendly, Laundry, TV, Wellness Facilities, Internet With private courts and nearby facilities. PickleTrip™ offers a wide range of properties for pickleball players and travelers of all types. Our goal is to connect you with the perfect vacation rental, resort, or hotel that has a private pickleball court or nearby facilities, ensuring a fun and active stay.

Is Kigali Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kigali Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kigali Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kigali Serena Hotel?

Based on the information reported by the owner or manager, the Kigali Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kigali Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kigali Serena Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $191
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